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Worried About Churn? Your Marketing Department Might Be the Culprit

Tue, 06 Mar 2007 19:22:00 -0400

So far this year, at least 31 web hosts and domain registrars (see list) have reduced prices or increased resource allocations. Here's a quick breakdown based on a few different parameters:

(a) 11 offers were limited time; 20 were permanent adjustments;

(b) 19 had monetary impact, 12 did not;

(c) 19 were available only to new customers, 11 were available to all customers; JaguarPC was the only company whose offer benefited just current customers;

(d) Only Netazen offered non-overage-incurring current customers any financial benefit.

If I look at these stats with my end user's hat on, I would conclude that bandwidth, data storage and domain registration fees must be getting cheaper by the minute. Unfortunately, if I stay with my current provider, the best I can hope for is an unneeded increase in resource allocations. Loyalty doesn't pay if I want a deal that reflects current market conditions.

Given the going price of AdWords bids, is it such a good idea to reward switching? Instead of offering new customers a discount during the initial months of their contracts, what about a reverse promo that gives long-time customers a better price after they've maintained their accounts for some amount of time?

SAVVIS Partners with SAP America

Mon, 02 Jun 2008 00:00:00 EST
June 2, 2008 -- ( <http://www.thewhir.com> WEB HOST INDUSTRY REVIEW) -- SAVVIS, a company that Tier 1 Research recently listed amongst the top managed hosting providers for growth in the last year, announced it has established a hosting relationship with business software solutions provider SAP America.

Green Web Hosting

Tue, 29 Apr 2008 22:16:02 +0000

We&#8217;ve had a few customers asking how &#8216;Green&#8217; JaguarPC Web Hosting is or if we have plans on &#8216;going green&#8216;.

It&#8217;s tough to answer exactly how green JaguarPC is but I can tell you this:

JaguarPC promotes recycling. Personally I will never throw away paper, aluminum, cardboard, plastic, etc. We use our recycling service faithfully.

Our data center ...]

Introduction to Web Hosting Automation

Mon, 21 Mar 2005 00:00:00 EST
The objective of automation platforms is to simplify the hosting process to enable providers to handle more customers than they otherwise could, and to help them more efficiently meet the needs of customers.

More PHP Projects to require PHP5

Wed, 11 Jul 2007 06:03:20 +0000
This vicious circle has been going on for sometime now but its about to stop, come 5th February 2008.
PHP5, a successor of PHP4 was launched about 3 years ago but has not witnessed widespread use mostly due to its incompatibility with PHP4. Most scripts and software today are written in PHP4 even though PHP5 comes ...]

Today`s suggestion:

I've been with hostgator since around August of 2004. I signed up with a
reseller account to use as hosting for both myself and clients. My problems
began about a year ago with them, sometime in February or March of 2005 when one
of my sites was getting too much traffic. Now, I'm no fool. I understand that
shared hosting oversells and anyone who uses too many resources, even if still
within their quota, gets kicked off. What really shocked me, though, was no
warning. Not even emailing me after they had done it. Nothing, nada. I found out
by a member of the site that was suspended, someone I didn't even know, tracking
down my phone number and calling me.

I went to a dedicated server after that, but I kept my hostgator account for the
sites that were already hosted on it - about three client sites, as well as this
site right here.

Two days ago I come to post a blog and hmm, I get the suspended page. That's
weird. I check my email - no notices there. I log into their billing system -
nope, account not past due. What the heck? So I go to their online support chat
and ask them what's going on. I'm informed that I haven't paid my invoice. What
invoice? I have no invoice. I check my bank and I see that I in fact have not
paid them since January. But man, I could've swore I put it on automatic pay.
And hey, if there's no invoice, how can I pay anyway?! Isn't this a problem on
their end? They tell me I need to email sales.

Okay... so I email sales. 12 hours later, they email me back and inform me I
have an invoice, charging me all the way back to October. Uhhh? I KNOW I paid in
January, I have it in my bank statement. I check their billing system, and they
don't even have a backlog of that payment. Something really funky is going on
now. Their system is screwed up, but no matter who I talk to (and oh, I've
talked to everyone) nobody seems to know what's going on. Sales doesn't talk to
support, online support doesn't talk to phone support, so who the hell knows.

Strangely enough, while on the phone with a support guy who informed me I just
need to pay the invoice and then dispute it afterwards, I received an email from
a different support person that my account had been reactivated, and thank you
for the payment. Whaaat? Uh, whatever. At this point I'm just going to take what
I can get and run. Now I at least have backups of all my sites and am moving
them.

It's just astounding how bad a service this has been. I even posted on their
forums about it, in their "Customer Review" section, and it gets MOVED to
another section because I can't post a bad customer review simply because I
haven't paid. HELLO. I WANT TO PAY, JUST NOT MORE THAN I OWE. I NEED AN INVOICE.

Other problems I've had? Well, let's see. About a week ago my sites reverted
back a day and I could get no explanation on why. I had JUST looked at my access
logs the day before, happy about a new site that was already getting hits, and
the next day - logs are back to a day before. Weird. I contact online support
(bad idea, since it's always horrible support) and they have no idea. I guess I
imagined things?

UPDATE 4-20-07: Well, they finally just simply decided to take their bogus bonus
from my credit card that was filed with them, despite the fact that it's
incorrect, I didn't approve of the payment, or anything else. I've never seen
such bad service, support in my life. I can't even be bothered to dispute it
it's just so amazingly horrible.

UPDATE 10-18-07: I'm still with them, why? I don't know - so lazy when it comes
to my own websites. Anyway, so a couple days ago I notice my "main" reseller
account, the site is completely missing. Email is no longer working. I log into
Cpanel to see that it appears my whole site has disappeared. Cute!

Click Here to go to hostican website.

Please don't treat this as an average piece of writing on web hosting companies. A lot of effort and hard work has been put to get this end product!
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